STUDIO POLICIES AND ETIQUETTE
Please plan to arrive five to ten minutes prior to the start of class so you will have ample time to set-up. We do lock our studio door during spin classes and early morning classes to provide added security. If you arrive late, please use the doorbell located on the left side of the door frame and we will happily let you in.
GENERAL CLASS ETIQUETTE
We know you want to enjoy your experience at Twisted and so do the rest of our clients. We ask that you please respect the following guidelines to ensure everyone's happiness.
No cell phones in class, but if you must keep it near you it should be on silent.
Refrain from excessive talking during class, as this distracts the instructor and disrupts everyone around you.
If you must leave early, especially during yoga classes, please leave prior to meditation time and do so as quietly as possible.
We have paper towels and sanitizing spray in each room of the studio; please clean off all equipment after each use.
If you notice a problem with any equipment, please notify an instructor. Please do not attempt to repair, move, or rearrange ANY equipment.
We understand that things come up, plans change, and emergencies happen so we try to remain reasonable when assessing a cancellation fee. These are our general guidelines for late cancellations of Pilates Reformer Group and Private Classes, and will be determined on a case-by-case basis.
You must cancel your class through your app or by contacting the studio at least TWO HOURS prior to the start of your scheduled class. Failure to cancel in a timely manner may result in the loss of the class from your bundle or a cancellation fee of $35. Private class clients should contact their instructor to avoid penalty. This policy is in place to prevent our instructors from being inconvenienced and to allow other clients plenty of time to attend class. We typically have a wait list for these high demand classes and this is how we remain considerate of our clients and instructors.
We also ask that you please cancel yourself from Spin and bootybarre classes (these are limited space and high demand classes) at least two hours prior to class just as a courtesy. However, repeated "No-Shows" may be assessed a fee as well.
EARLY TERMINATION OF MEMBERSHIP
All Six Month and One Year Memberships will be assessed a cancellation fee for early termination of this contract. The client will be responsible for 50% of the remaining balance of the contract. The only exemptions to this cancellation fee will be proof of address change outside of a 30 mile radius of our physical address or a medical excuse signed by a treating physician or practitioner. Only written cancellation notices will be accepted.